You installed an add-in in Outlook and it is not visible.
The solution is to delete the user's profile to verify if it is not present in disabled items.
How To
Exit Outlook > C:\Document and Settings\"username"\Local settings\Application data\Microsoft\Outlook > delete extend.dat
Outlook 2003
Start Outlook > Help > About Microsoft Office Outlook > Click Disabled Items
If the add-in is included in the list, choose it and click Enable.
Restart Outlook.
Outlook 2007
Start Outlook > Tools > Trust Center > Add-ins tab > Manage dropdown menu > Disabled Items > Go
If the add-in is included in the list, choose it and click Enable.
Restart Outlook.
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